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Szio+ Inc.
Pickering, Ontario, Canada

Hours of operation:

Monday - Friday
9am - 6pm EST




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There is a good chance your question has been answered before, see the topics below for helpful information.

Shipping & Return policy

Is shipping free?

Free standard shipping is available to all orders over $50+. To be eligible for free shipping your subtotal must be greater than $50 once any promotions or discounts are applied. Orders under $50 will be charged a $10 shipping fee.

How long will my order take?

Our goal is to ensure your Utiva order is received as soon as possible. We process and ship all orders within 1-2 business days (Monday through Friday, not including holidays). All orders received before 11:00 AM are shipped same-day.GTA and Ontario order delivery is typically between 1-4 business days after your purchase (excluding weekends and holidays)Rest of Canada is typically between 2-6 business days days after your purchase (excluding weekends and holidays)Please note, we cannot always guarantee these delivery windows, as mail carriers may encounter delays beyond our control.

How can I view / track my order?

You can check the status of your order by signing into your account. After you have signed in, you will be able to view your order and its fulfillment status. Once your order has shipped, you will receive an email from us with your tracking number. You can use this number to track your package. Please allow 48 hours for the tracking information to become available.

Can I make changes to or cancel my order?

As soon as your order has been accepted, we immediately begin processing to get it to you as soon as possible. Unfortunately, this means that we are unable to make any changes to orders once placed. If you need to make changes, you can contact us at or call us at 1-888-622-3613 and we will try our best to get to it before your order ships but cannot guarantee this.

Do you have a money-back guarantee?

Yes, we do have a 30-day money-back guarantee! We encourage you to try Utiva and want to ensure you are fully satisfied with your purchase. Should you wish to request a refund, please contact us within 30 days of your order. Just email our Support Team at or call us at 1-888-622-3613 with your order number and we'll be happy to help!

What is your return policy?

We offer returns within 30 days of purchase to the original payment method. To be eligible for a return, your order must be in its original packaging and condition that it was received in. Please note, we do not cover the cost of the return shipping label.We are unable to provide refunds for products purchased through one of our stockists, but we'll do our best to support you with a resolution.

How can I start a return?

To start a return, please email us at and include your order number with a description of the reason for your return. Items sent back to us without first requesting a return, will not be accepted.

International shipping

International shipping is available through our US site. Please visit us at

Subscribe & Save

How does Utiva's subscribe and save program work?

Utiva's subscribe and save is a recurring order, billed and shipped automatically at your chosen frequency, until canceled or skipped. With each subscription order, you will automatically save 25% on your ordered products. Your subscription is obligation-free, so you can skip, pause or cancel your subscription at any time, right from your account.

What are the benefits of a subscription?

A subscription allows for you to stay consistent with taking Utiva products, which is best for long-term success, plus: you save 25% on each order with a subscription, your subscription is obligation-free, so you can cancel at any time, and you access to additional perks for subscription customers.

How can I access my account?

You can access your account your account using the account icon at the top of the website or here:

Why can't I log into my account?

Usually when this happens, it is because your subscription order was processed a guest and that your customer account was never created. You can easily create your account now, using the same email you used to complete your purchase. To set up an account, use this link:

How can I change my shipping information?

Start my logging into your account here. To change your shipping address, under the profile section you can edit your shipping information.

How can I update my billing information?

Sign into your account. Click My Subscriptions > View Details. Under “Payment details” select, Update and a link will be sent to your email to make the necessary changes.

Can I change my next delivery date?

Sign into your online account here. Click My Subscriptions > View Details of your active subcription(s). From this page you can skip, reschedule or delay your next upcoming order.

How can I pause my subscription?

Sign into your online account here. Click My Subscriptions > View Details of your active subcription(s). From this page you can skip, reschedule or delay your next upcoming order.

How can I cancel my subscription?

Sign into your online account here. Click My Subscriptions > View Details of your active subcription(s). Scroll to the bottom of the page a start the cancellation process by clicking the link: Cancel subscription