Frequently Asked Questions about Ordering, Shipping and Subscriptions

Where can I buy Utiva UTI Control Supplement? Which stores?

There are over 200 stores across Canada including hospital pharmacies and specialty stores that carry our product.  Please find this on our website here

How long does my order take to deliver when ordering online?

All orders received before 11:00 AM are shipped same-day.

GTA and Ontario orders are delivered the following day for 1-4 business days.

Rest of Canada is approximately 2-6 business days.

What are the benefits of subscriptions?

Subscriptions offer the convenience to receive supplements every 3 months and ensure you never run out. All our subscription customers always have first preference for new material, stock and any events we carry out. There are also additional savings of with every subscription order. For subscription orders, please follow this link:  

What is the return policy for the supplement?

Due to the nature of this healthcare supplement, we cannot honor any refunds or returns. For any specific concerns, please contact us directly at

Does Utiva ship globally?


International shipping is offered through our US site at

How much does Utiva charge for shipping? Can I rush my order?

All Utiva orders above $50 qualify for free shipping. There is a flat fee of $10 for any orders less than $50.  For any rush deliveries, please contact us directly so we can make arrangements with you personally. Please call us at 1-888-622-3613.

How can I update my order, delivery address once the order is submitted?

For any changes to an existing order, please email us at and/or call us at 1-888-622-3613.